Privacy Policy
Last updated: [16/12/25]
New Chapter Creatives (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including through our website, contact forms, and email communications.
This policy is written to comply with UK GDPR and the Data Protection Act 2018.
1. Who we are
Business name: New Chapter Creatives
Email: newchaptercreatives@outlook.com
Services: Wedding photography, wedding videography, studio photography sessions, and related creative content.
We are the data controller responsible for your personal data.
2. What personal data we collect
Depending on how you interact with us, we may collect:
- Your name
- Your email address
- Your phone number
- Wedding details (such as date and venue)
- Enquiry information you choose to provide
- Marketing preferences (whether you opt in or out of emails)
- Technical data such as IP address and browser type (via our website platform)
We only collect data that is necessary for the purposes outlined below.
3. How we collect your data
We collect personal data when you:
- Submit an enquiry through our website contact form
- Opt in to receive marketing emails
- Communicate with us via email or social media
- Interact with our website
Our website and contact forms are hosted on Pixieset.
4. How we use your data
We use your personal data to:
- Respond to enquiries and communicate with you
- Provide information about our services
- Manage bookings and client relationships
- Send marketing emails only where you have given consent
- Share updates such as wedding tips, videos, studio sessions, and special offers
- Improve our website and services
We do not sell your personal data to third parties.
5. Marketing emails
We will only send you marketing emails if you have explicitly opted in.
When you opt in, you may receive occasional emails about:
- Wedding tips and advice
- New films or videos we publish
- Availability updates
- Occasional special studio sessions (e.g. seasonal mini-shoots)
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
6. Legal basis for processing
Under UK GDPR, we rely on the following legal bases:
- Consent – for marketing emails and newsletters
- Legitimate interests – to respond to enquiries and provide our services
- Contract – where processing is necessary to fulfil a booking or agreement
You may withdraw your consent at any time.
7. Who we share your data with
We only share your data with trusted third-party service providers where necessary, including:
- Pixieset – website hosting and contact forms
- MailerLite – email marketing platform (for subscribers who opt in)
- Zapier – automation services connecting our systems
These providers only process data on our instructions and are GDPR-compliant.
8. How long we keep your data
- Enquiry data: retained for up to 24 months unless it becomes part of a client booking
- Client data: retained for accounting, legal, and business records as required by law
- Marketing data: retained until you unsubscribe or request deletion
9. Your data protection rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at newchaptercreatives@outlook.com.
10. Cookies
Our website may use cookies or similar technologies to ensure it functions correctly and to improve user experience.
You can control or disable cookies through your browser settings.
11. Data security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
New Chapter Creatives